Ep. 120 | Let's Chat About Using Customer Feedback to Create New Products with Connie Lo - adaatude
Beauty Episodes

Ep. 120 | Let’s Chat About Using Customer Feedback to Create New Products with Connie Lo

In today’s episode, I sit down with Connie Lo of Three Ships Beauty to chat all about the brand and how they use customer feedback to craft new products.

Inside This Episode: 

  • How Connie got started with Three Ships Beauty
  • How Connie and her team use customer feedback to craft new products
  • The importance of transparency as a beauty brand
  • Connie’s best piece of advice for anyone wanting to break into the skincare industry
  • A typical day in the life for Connie
  • Connie’s favorite (and least favorite) part of her day
  • and so much more

Links Mentioned: 

Three Ships Beauty Website

Three Ships Beauty Instagram

About Connie Lo: 

Connie’s interest in natural skincare started at a young age, when she would whip up DIY face masks and concoctions for her skin after coming home from school. Her mom always stressed the importance of eating well and taking care of your skin, rather than covering it up with makeup.

Along with her love of natural beauty, Connie also grew up with a strong passion for entrepreneurship. Her first glimpse into the entrepreneurial world at the age of six was attending a business trip with her father to Chicago. From there, she was hooked. She frequently tagged along with her father to countries like Brazil, Germany, and Greece, and learned about branding and entering new unfamiliar markets. She knew that one day she would build her own company.

Throughout high school, Connie ran her own businesses, and was selected to ring the opening bell at the Toronto Stock Exchange based on her entrepreneurial spirit. Her thirst for business continued throughout her time at Queen’s University, where she joined and co-chaired an international entrepreneurs’ competition. After graduating with a Bachelor of Commerce, Connie wanted to combine her passion for wellness with female empowerment.

When a mutual friend introduced Connie to Laura, it was a match made in heaven!

At Three Ships, Connie focuses on strategic partnerships, vendor management, brand strategy, and marketing. In her free time, Connie enjoys traveling (her favourite spots so far include Morocco, Japan, and Prague), hitting up the newest fun restaurants and bars, practicing healthy living, and creeping on cute dogs.

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